Our company has a full-fledged after-sales service system and has set up repair outlets and parts warehouse in different regions. We also have a service hotline and technical personnel to enable users to make consultation from time to time.

Our company has a after-sales team made up of senior technicians who will reply customers’ repair-related requirements within 24 hours and will set out and arrive at the site within 48 hours for repair. In case of special requirements, our company shall promise to arrive at the designated place by the fastest means of transport in China and shall carry out service guarantee in all the ways needed.

Our company has set up after-sales service database. According to the after-sales service archive of each product, we shall designate personnel, send letters, carry out telephone follow-up and consultation, remind users for follow-service.

We shall offer guarantee repair to the supplied products by our company according to the “three guarantees” regulations.

We also assist users in organizing the pick-up training, providing instructors, teaching materials, technical materials and so on. The after-sales personnel shall carry out technical training on the after-sales personnel.

Service hotline: 319-8717619

Complaints hotline: 319-8717606